Privacy Policy

 

1. General Data Privacy Policy

 

sitour collects, processes and uses your personal data only on the basis of your customer relationship for the purposes agreed with you or if there is any other legal basis in accordance with the statutory provisions.

There is only collected personal data which is necessary to perform and process the services of sitour or data you have voluntarily made available to sitour. As a customer or generally as an affected person, at any time you have the right to information about your stored personal data, the origin and recipients of such data and the purpose of the data processing as well as the right to correct, revoke use, oppose, limit processing and block or delete incorrectly or inadmissibly processed data. Please provide us with appropriate notice if changes in your personal data occur.

Personal data is protected by appropriate organizational and technical measures. In particular, these provisions relate to protection against unpermitted, unlawful or accidental access, processing, loss, use or manipulation. Please note that sitour assumes no liability for the disclosure of information due to errors not caused by sitour relating to data transmission and/or unauthorized access by third parties (e.g., hacker attacks on email accounts or phones, interception of faxes).

sitour will not retain your data for longer than necessary to fulfill the contractual or legal obligations or to defend against possible liability claims.

 

 

2. An overwiew of data protection on our website   

 

General

The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator's contact details can be found under point 2.

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given under point 2 if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

3. General information and mandatory information


Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

feratel media technologies AG
Maria-Theresien-Straße 8

Phone: +43 512 72 80-0
Email: info@feratel.at

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

 

4. Data collection on our website


Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.


5. Analytics


Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: disable Google Analytics

For more information about how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

 

6. Newsletter


Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.


7. Plugins and tools


Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

When you call up a page of our website that contains a social plugin, your browser makes a direct connection with Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google's privacy policy at https://www.google.com/policies/privacy.

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy.

 

8. privacy policy in the context of our business relationship

 

In fulfillment of the information obligations under the General Data Protection Regulation (Articles 13 and 14), we hereby inform you about the processing of your personal data in the context of our business relationship.

General information

The protection of your personal data is of particular concern to us. Your data will be processed exclusively on the basis of the statutory provisions (General Data Protection Regulation, Data Protection Act, Telecommunications Act). In this privacy policy, we inform you as an existing or future customer about the most important aspects of data processing in the context of our current or future business relationship.

Purpose and legal basis of data processing

We store and process the data provided by you (such as company name, name, telephone number, e-mail address) to prepare service offers and service invoices, for contract management, for customer and supplier support purposes and for marketing and advertising purposes.

We also process the following data:

Order number, address, company register data, VAT number, product and service categories, contact persons, bank details, data on creditworthiness, allocation to a specific customer or supplier category, blocking indicator, group affiliation, correspondence language, subject of the delivery and service, bonus and commission data, contact persons, third parties involved in the service, Delivery and service conditions, data on tax liability, data on customs clearance and export control, data on insurance of the delivery and service and on financing, financing and payment conditions, data on credit management, data on the payment and performance behavior of the person concerned, dunning data/complaint data, account and receipt data, service-specific expenses and income.

The legal basis for the processing of your personal data is the fulfillment of the contract including contract initiation (Article 6 para. 1 lit. b GDPR), the fulfillment of legal obligations (Article 6 para. 1 lit. c GDPR) and legitimate interests (Article 6 para. 1 lit. f GDPR).

Duration of data storage

We process your personal data, insofar as this is necessary for the above-mentioned purposes, for the duration of the business relationship, starting with the initiation of the contract until the termination of the contract. In addition, the necessary data will be stored until the expiry of the retention periods stipulated in the Austrian Commercial Code and the Federal Fiscal Code (generally seven years) and until the end of any legal dispute.

Data security and data transfer

We use a variety of structural, infrastructural, organizational and IT security measures to ensure the confidentiality and integrity of customer data. Any data transfer or data transmission is carried out exclusively on the basis of statutory regulations.

As part of our business activities, we regularly work with external banks, legal representatives, auditors, debt collection agencies, contractual or business partners (who are involved or should be involved in the delivery or service), insurance companies and the Federal Statistical Office of Austria, which may gain access to your personal data in the course of their activities if necessary.

Contact by interested parties

If interested parties contact us (e.g. by email or online contact form), we will store their details for six months for the purpose of processing and responding to the inquiry and for any follow-up questions.We do not pass on this data without the consent of the respective interested party.

Your rights

As a customer, you have the rights to information, correction, deletion, restriction, data portability, revocation and objection.If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority.